Technical Support

TLRSWP is committed to ensuring your success with this product.

If you have questions regarding the operation of the Email DLL, please try to find it in this online help file, or in the source code provided.

If after reading the documentation and using your own best effort, you still are having difficulty, please feel free to contact me via email. Unregistered evaluators of the software will receive support, just like registered users. I will make a reasonable effort to promptly respond to all questions within my abilities. Please allow 24 hours before resending your message.

But, let me warn you in advance. I am not one to mince words. If the answer is in the documentation and you have not read the documentation, or you have not tried to solve the problem yourself, then I may react with language questioning your ability to troubleshoot your own code. And remember, I cannot solve problems in your network, your SMTP server, or any of the communications in between.

Nonetheless, your comments and suggestions are always welcome. Yes, I do know that MIME attachments and HTML email would be cool. They are already on the list. Of course, if no one registers, then it will hardly be worth my while to make changes. Please feel free to send me your suggestions. Unfortunately, for legal reasons, all suggestions become the property of TLRSWP.

You can contact me through one of the following means. Telephone support is not provided; please use email or postal mail for technical support and customer service inquiries.

Company: TLR Software Publishing

Name: Thom Randolph

Address: PO Box 5637

         Bellevue, WA, USA 98006

Phone: 1-425-255-0885

Email: tlrswp_support@halcyon.com

WWW: http://www.halcyon.com/thom